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Patient Services in Shockoe Bottom

JenCare offers a variety of medical specialties and works with trusted, preferred specialists for our patients' care. These preferred specialists, both on-site and in the community, work side-by-side with our primary care physicians to care for each patient individually. For patients requiring off-site care from a trusted specialist, JenCare staff will coordinate the entire referral process.


Acupuncture is one of the oldest healing practices in the world. It is based in traditional Chinese medicine, which believes that the mind and body are connected. This form of treatment uses a variety of techniques to stimulate specific points in the body to help it restore and maintain healing. It is used to help treat things like back and neck pain, nausea, migraine headaches, anxiety and sleep problems. Acupuncture is a complementary form of medical treatment, which means it is used together with the traditional medical care to help you reach your best level of health. At JenCare, we have doctors who specialize in acupuncture and provide treatment in many of our centers. You and your doctor can talk more about acupuncture and if it may be helpful to you. Our Patient Community Relations Specialists can let you know if your health plan covers this service and how you may qualify for it.

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Cardiology is a field of medicine that focuses on the heart and circulatory system, also known as the cardiovascular system. Cardiology includes the prevention, diagnosis and treatment of congenital heart defects, coronary artery disease and heart failure. JenCare cardiologists are experts in dealing with disorders of the heart and work onsite in many of our centers.   At JenCare, our primary care physicians work closely with our cardiologist to coordinate your personal care plan and help keep your heart, arteries and blood vessels healthy. We specialize in helping our patients manage conditions like high blood pressure, high cholesterol, diabetes and other health issues that can lead to heart disease. Your JenCare PCP and cardiologist are a team and continuously communicate with each other about your heart health. 

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Nephrology is a medical specialty that focuses on the diagnosis and treatment of kidney disease. Patients are referred to nephrologists for various reasons such as acute renal failure, chronic kidney disease, kidney stones and hypertension. As a JenCare patient, your Primary Care Physician (PCP) works closely with your nephrologist to coordinate your personal care plan and help keep your kidneys at their healthiest. That includes helping you manage conditions like diabetes, high blood pressure, heart disease and other health issues that can lead to or worsen kidney disease. Your JenCare PCP and nephrologist will always communicate with each other about your care and monitor any changes in your health.

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Optometry is a medical specialty focused on the health of the eyes and vision. Optometrists can help you improve your vision, as well as diagnose and treat various eye diseases. At JenCare, we know that your eyesight and health are connected. That’s why we offer convenient onsite vision care services in many of our centers as part of our commitment to ensure you get the highest quality care. As a JenCare patient, your primary care physician works closely with our optometrists to coordinate your personal care plan and help improve and prolong your ability to see. Your JenCare PCP and optometrist will always communicate with each other about your care, your test results and any changes in your vision or general health. Talk to your doctor or care team member about vision services and how you may qualify for them.

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Podiatry is a medical specialty that focuses on the diagnosis and treatment of your feet, ankles and lower extremeties. Podiatry can be very important to the health of seniors and their continued healthy mobility. A podiatrist can also be a critical component in the treatment of patients who are diabetic. Many JenCare centers have onsite podiatrists who can help you if you are experiencing trouble with your feet. That means your PCP and foot doctor can talk to each other, face-to-face, and coordinate the best care for you.

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Primary Care

Primary Care doctors are the captains of your healthcare 
team and oversee all 
aspects of your healthcare needs. Your dedicated PCP doctor monitors your health and medications, orders on-site tests and screenings, and coordinates specialty care.

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This branch of medicine focuses on mental health and emotional problems that can affect your behavior and quality of life. At JenCare, our Primary Care Physicians (PCP) understand the connection between mind and body health and can provide help for depression, anxiety and other common problems. Your PCP may also refer you to Community Connections whose professionals work closely with JenCare patients who require a more in-depth evaluation of their behavioral health needs and referral to helpful resources. Your PCP and case manager and/or social worker will always follow through with each other about your care, results, changing health and other needs.

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Respiratory Therapy

Respiratory therapy is best described as the assessment and treatment of patients with both acute and chronic dysfunction of the cardiopulmonary system. Specialists in this area are called respiratory therapists and are a vital member of the healthcare team. They must have a broad knowledge of the cardiopulmonary system and the complex procedures required to properly diagnose and treat patients, from the very young to the very old. At JenCare, respiratory therapy includes treating diseases, infections, or viruses of the cardiopulmonary system, such as lung cancer, asthma, emphysema, bronchitis, and pneumonia are In addition, a respiratory therapist may also counsel patients on topics such as smoking cessation and disease prevention.

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Skilled Nursing

Skilled nursing is a level of care given when a patient needs full-time care from a nurse or other skilled nursing professional (SNP) to help the patient recover, especially after surgery, an injury or a hospital stay. This level of care may be required for short- or long-term needs. A skilled nursing professional can help manage, observe and evaluate your care outside of a medical office or hospital—usually in the home or a skilled nursing facility like a nursing home. Examples of skilled nursing care include IV injections, physical therapy and personal care like help with bathing, dressing and walking if you can no longer do them by yourself. Patients who have Medicare can get skilled nursing care under certain conditions.

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Translation Services

At JenCare, we see many patients who speak a native language other than English. Fortunately, we have many doctors and staff members who can often assist you or your loved one communicate important health information. We also provide translation services at all of our centers to help make communicating easier. If you wish to utilize our translations services in order to communicate and understand your health plan in your native language, please notify the front desk staff, and we will help arrange translation service for you.

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